CostcoCostco is a publicly traded membership-only warehouse club with 468 warehouses. The chain’s revenue in millions in 2014 was $80,477, it employed approximately 195,000, and had 76.4 million members. 39% of all members were executive members who paid $110 annually and received a 2% reward up to $750/year. Remaining members paid $55 annually. Each Costco warehouse carries an average of 3,700 SKUs, with items ranging from produce to televisions. In 2014, 17% of sales came from ancillary and other services including gas, pharmacy, food court, optical, photo, hearing aid, and travel. Costco’s stated mission or value proposition is to keep operating costs down and pass the savings on to their members.

Costco’s Good Jobs Score Overview

Customer/Employee Scores
Productivity/Customer Scores
Productivity/Employee Scores


Costco’s Customer Score

Additional Customer Data

The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.


Costco’s Employee Score

Costco Glassdoor Rating Trend
Additional Employee Data

The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.

  • The above charts provide additional information as measured by They serve to show Costco’s relative position to its peer-group and do not imply a causal relationship between the dimensions.


Costco’s Productivity Score

Sales / SQFT
Sales / Employee
Inventory TurnoverVI
more performance data
Fiscal year end28/8/20112/9/20121/9/20138/31/2014
Number of employees164,000174,000184,000195,000
Number of stores429439451468
Total store sqft² (m)62.163.765.568.1
Average store size (sqft²)144,755145,102145,232145,512
Revenue (m)$64,904$71,776$75,493$80,477
Gross margin (%)13.53%13.33%13.46%13.50%
EBITDA margin (%)3.70%3.72%3.80%3.77%
Same-store sales growth (%)7.00%7.00%6.00%5.00%
Source: 10-K filings with the S.E.C.


Costco’s CEO W. Craig Jelinek

CEO-to-Cashier pay ratio
Pay ratio methodology
We follow a methodology established by the Economic Policy Institute. CEO compensation data is collected from Compustat’s annual executive compensation database and, where needed, extended by companies’ FAB 14A proxy filings with the S.E.C.. Hourly cashier compensation is collected from Glassdoor, with an average sample size of N=293. Annual cashier pay is estimated by multiplying hourly pay by 40 hours/week and 52 weeks.
CEO Approval
This metric, as collected by, represents a reviewer’s positive/neutral/negative rating of the current CEO. The CEO approval percentage is the share of reviewers who rate the CEO positively.


Costco’s Disclosure Details

The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.

Voluntary Turnover RateNot Reported
Involuntary Turnover RateNot Reported
Average Hourly Wage (by region)Not Reported
% of Employees at Minimum WageNot Reported
Amount of legal/regulatory fines and settlements associated with labor law violationsNot Reported
Amount of tax credit received for hiring through enterprise zone programs
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Not Reported

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