Safeway is a grocery store chain operating with 1,326 stores. The chain’s revenue in millions in 2014 was $36,330 and it employed approximately 137,000. Safeway does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, and health and beauty products. Their mission states that Safeway earns the loyalty of the people they serve by first anticipating, then fulfilling their needs with superior-quality products, a unique shopping experience, customer-focused service and continuous innovation, while generating long-term profitable growth for shareholders.
Safeway was acquired by private equity investors in January 2015 and is now a private company. Thus, it will not be included in future iterations of the Good Jobs Score.
Safeway’s Good Jobs Score Overview
Safeway’s Customer Score
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
SWY Score Industry Score Experience Rating I 75% 79% Forgiveness Rating II 45% 47% Trust Rating III 56% 67% Customer Service Rating IV 55% 65% Source: Temkin RatingsV
Find Safeway at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Safeway’s Employee Score
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Safeway’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Safeway’s Productivity Score
|Fiscal year end||12/31/2011||12/29/2012||12/28/2013||1/3/2015|
|Number of employees||178,000||171,000||138,000||137,000|
|Number of stores||1,377||1,346||1,335||1,326|
|Total store sqft² (m)||65.1||63.8||63.4||63.1|
|Average store size (sqft²)||47,277||47,400||47,491||47,587|
|Gross margin (%)||29.66%||29.08%||28.88%||26.65%|
|EBITDA margin (%)||5.23%||4.96%||4.44%||4.29%|
|Same-store sales growth (%)||1.10%||0.80%||1.70%||2.80%|
|Source: 10-K filings with the S.E.C.|
Safeway’s CEO Robert L. Edwards
Safeway’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
|Voluntary Turnover Rate||Not Reported|
|Involuntary Turnover Rate||Not Reported|
|Average Hourly Wage (by region)||Not Reported|
|% of Employees at Minimum Wage||Not Reported|
|Amount of legal/regulatory fines and settlements associated with labor law violations||Not Reported|
|Amount of tax credit received for hiring through enterprise zone programs |
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Footnotes [ + ]
|I.||↑||Temkin’s Experience Rating is based on consumer feedback of their interactions with companies. It is the average of three component scores: Success (was the last interaction successful), Effort (ease of interaction with company), and Emotion (feeling during/after the interaction).|
|II.||↑||Temkin’s Forgiveness Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to whether they would forgive a company if it made a mistake.|
|III.||↑||Temkin’s Trust Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to which extent they trust a company to take care of their needs.|
|IV.||↑||Temkin’s Customer Service Rating is based on consumer feedback of their interactions with companies. It is the consumer’s rating of how satisfied they are with their recent customer service experience.|
|V.||↑||Temkin is a customer experience research and consulting firm that evaluates organizations based on feedback collected from consumers.|
|VI.||↑||Inventory Turnover has been calculated using FIFO COGS and Inventory. For companies that use the LIFO method, COGS and inventory have been adjusted to FIFO.|