Safeway is a grocery store chain operating with 1,326 stores. The chain’s revenue in millions in 2014 was $36,330 and it employed approximately 137,000. Safeway does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, and health and beauty products. Their mission states that Safeway earns the loyalty of the people they serve by first anticipating, then fulfilling their needs with superior-quality products, a unique shopping experience, customer-focused service and continuous innovation, while generating long-term profitable growth for shareholders.
Safeway was acquired by private equity investors in January 2015 and is now a private company. Thus, it will not be included in future iterations of the Good Jobs Score.
Safeway’s Good Jobs Score Overview
| Overall Score |
| 4.3 |
| Overall Rank |
| #7 |
Safeway’s Customer Score
| Customer Score |
| 3.5 |
| Customer Rank |
| #13 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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SWY Score Industry Score Experience Rating I 75% 79% Forgiveness Rating II 45% 47% Trust Rating III 56% 67% Customer Service Rating IV 55% 65% Source: Temkin RatingsV -
Find Safeway at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Safeway’s Employee Score
| Employee Score |
| 4.8 |
| Employee Rank |
| #7 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Safeway’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Safeway’s Productivity Score
| Productivity Score |
| 4.8 |
| Productivity Rank |
| #5 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 12/31/2011 | 12/29/2012 | 12/28/2013 | 1/3/2015 |
| Number of employees | 178,000 | 171,000 | 138,000 | 137,000 |
| Number of stores | 1,377 | 1,346 | 1,335 | 1,326 |
| Total store sqft² (m) | 65.1 | 63.8 | 63.4 | 63.1 |
| Average store size (sqft²) | 47,277 | 47,400 | 47,491 | 47,587 |
| Revenue (m) | $35,357 | $35,162 | $35,065 | $36,330 |
| Gross margin (%) | 29.66% | 29.08% | 28.88% | 26.65% |
| EBITDA margin (%) | 5.23% | 4.96% | 4.44% | 4.29% |
| Same-store sales growth (%) | 1.10% | 0.80% | 1.70% | 2.80% |
| Source: 10-K filings with the S.E.C. | ||||
Safeway’s CEO Robert L. Edwards
Safeway’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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