Walmart is a publicly traded retail store chain operating with 5,163 stores under two banners: Walmart U.S. (4,516 stores) and Sam’s Club (647 stores). Walmart’s U.S. total revenue in millions in 2014 was $288,049, and Sam’s Club revenue was $58,020. They employed approximately 1,400,000. Each Walmart operated store carries an average of 140,000 SKUs, with items ranging from canned non-perishable groceries to televisions. Sam’s Club has a more limited selection of products. Annual memberships at Sam’s Club are $100 for Sam’s Plus members and $45 for others. Sam’s Plus members receive upto 2% cash back on all purchases with the Sam’s Club Discover card. Walmart’s mission is to save people money so they can live better.
Walmart’s Good Jobs Score Overview
| Overall Score |
| 2.4 |
| Overall Rank |
| #13 |
Walmart’s Customer Score
| Customer Score |
| 1.0 |
| Customer Rank |
| #14 |
The ACSI score used in the Good Jobs Score for WMT is the average of Walmart’s (as described above) and Sam’s Club’s ACSI scores weighted by revenue.
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
-
Walmart Score Sam's Club Score Industry Score Experience Rating I 70% 76% 74% Forgiveness Rating II 35% 43% 41% Trust Rating III 47% 61% 61% Customer Service Rating IV 52% 66% 60% Source: Temkin RatingsV -
Find Walmart at ... Find Sam's Club at ... ConsumerAffairs.com ConsumerAffairs.com PissedConsumer.com PissedConsumer.com CustomerServiceScoreboard.com CustomerServiceScoreboard.com
Walmart’s Employee Score
| Employee Score |
| 4.4 |
| Employee Rank |
| #9 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Walmart’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Walmart’s Productivity Score
| Productivity Score |
| 3.2 |
| Productivity Rank |
| #9 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 1/31/2012 | 1/31/2013 | 1/31/2014 | 1/31/2015 |
| Walmart | ||||
| Number of stores | 3,868 | 4,005 | 4,203 | 4,516 |
| Total store sqft² (m) | 626.7 | 640.7 | 659.1 | 680.1 |
| Average store size (sqft²) | 162,018 | 159,983 | 156,824 | 150,601 |
| Revenue (m) | $264,186 | $274,433 | $279,406 | $288,049 |
| Same-store sales growth (%) | 0.30% | 2.00% | -0.60% | 0.60% |
| Sam's Club | ||||
| Number of stores | 611 | 620 | 632 | 647 |
| Total store sqft² (m) | 81.6 | 82.7 | 84.4 | 86.5 |
| Average store size (sqft²) | 133,529 | 133,311 | 133,516 | 133,709 |
| Revenue (m) | $53,795 | $56,423 | $57,157 | $58,020 |
| Same-store sales growth (%) | 8.40% | 4.10% | 0.30% | 0.00% |
| WMT aggregate reporting | ||||
| Number of employees | 1,400,000 | 1,300,000 | 1,400,000 | 1,400,000 |
| Gross margin (%) | 26.51% | 26.38% | 26.37% | 26.39% |
| EBITDA margin (%) | 7.36% | 7.39% | 7.20% | 7.11% |
| Source: 10-K filings with the S.E.C. and Walmart Annual Reports | ||||
Walmart’s CEO C. Douglas McMillon
Douglas McMillon succeeded Michael Terry Duke as Walmart’s CEO in FY2014. He was named President and CEO effective on February 1, 2014.
Walmart’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
Footnotes [ + ]