The Delhaize Group operates companies in seven countries on three continents: North America, Europe and Asia, but this analysis focuses exclusively on their U.S. operations. In the U.S., Delhaize is publicly traded with 1,295 stores under two banners: Food Lion (1,108 stores) and Hannaford (187 stores). The chain’s revenue in millions in 2014 was $17,700 and it employed approximately 96,676. Each Delhaize operated market carries an average of 35,500 SKUs, with an assortment of grocery items including fresh produce, flowers and gifts, and health and beauty products. Their stated purpose is to operate their customers’ preferred local supermarkets and work together to support that ambition.
Delhaize’s Good Jobs Score Overview
| Overall Score |
| 4.3 |
| Overall Rank |
| #8 |
Delhaize’s Customer Score
| Customer Score |
| 5.5 |
| Customer Rank |
| #10 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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Food Lion Score Hannaford's Score Industry Score Experience Rating I 78% 81% 79% Forgiveness Rating II 50% 44% 47% Trust Rating III 64% 65% 68% Customer Service Rating IV 66% NA 65% Source: Temkin RatingsV -
Find Food Lion at ... Find Hannaford at ... ConsumerAffairs.com PissedConsumer.com PissedConsumer.com CustomerServiceScoreboard.com
Delhaize’s Employee Score
| Employee Score |
| 5.1 |
| Employee Rank |
| #6 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Delhaize’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Delhaize’s Productivity Score
| Productivity Score |
| 2.8 |
| Productivity Rank |
| #10 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | ||||
| Number of employees | 107,237 | 104,613 | 108,053 | 98,716 |
| Number of stores | 1,650 | 1,553 | 1,514 | 1,361 |
| Total store sqft² (m) | 58.1 | 54.6 | 53.1 | 47.5 |
| Average store size (sqft²) | 35,223 | 35,175 | 35,070 | 34,911 |
| Revenue (m) | $19,230 | $18,800 | $17,117 | $17,748 |
| Gross margin (%) | 26.36% | 25.49% | 25.25% | 27.24% |
| EBITDA margin (%) | 6.62% | 5.27% | 5.91% | 6.06% |
| Same-store sales growth (%) | 0.70% | -0.80% | 2.00% | 4.40% |
| Source: 10-K filings with the S.E.C. and Delhaize Annual Reports | ||||
Delhaize’s CEO Frans W. H. Muller
Because Delhaize is based in Europe it does not follow the same disclosure regulations as U.S.-based companies. Delhaize’s Remuneration Report only provides base salary and short-term incentives for Frans Muller. The fair value for option and stock awards is not disclosed. Additionally, figures are provided in Euro. For comparability, we converted EUR to USD at a rate of 1.12. Note however, that Frans Muller’s compensation is understated for this purpose since it doesn’t include the fair value of option and stock awards.
Delhaize’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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