Delhaize (NYSE:DEG)

DelhaizeThe Delhaize Group operates companies in seven countries on three continents: North America, Europe and Asia, but this analysis focuses exclusively on their U.S. operations. In the U.S., Delhaize is publicly traded with 1,295 stores under two banners: Food Lion (1,108 stores) and Hannaford (187 stores). The chain’s revenue in millions in 2014 was $17,700 and it employed approximately 96,676. Each Delhaize operated market carries an average of 35,500 SKUs, with an assortment of grocery items including fresh produce, flowers and gifts, and health and beauty products. Their stated purpose is to operate their customers’ preferred local supermarkets and work together to support that ambition.

Delhaize’s Good Jobs Score Overview

Customer/Employee Scores
Productivity/Customer Scores
Productivity/Employee Scores


Delhaize’s Customer Score

ACSI provides one joint score for Delhaize America, including both Food Lion and Hannaford.
Additional Customer Data

The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.


Delhaize’s Employee Score

Food Lion, Hannaford Glassdoor Rating Trend
The Glassdoor rating used in the Good Jobs Score for DEG is the average of all of Delhaize’s retail brand’s ratings weighted by the number of respondents on Glassdoor.
Additional Employee Data

The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.

  • The above charts provide additional information as measured by They serve to show Delhaize’s relative position to its peer-group and do not imply a causal relationship between the dimensions.


Delhaize’s Productivity Score

Sales / SQFT
Sales / Employee
Inventory TurnoverVI
more performance data
Fiscal year end
Number of employees107,237104,613108,05398,716
Number of stores1,6501,5531,5141,361
Total store sqft² (m)58.154.653.147.5
Average store size (sqft²)35,22335,17535,07034,911
Revenue (m)$19,230$18,800$17,117$17,748
Gross margin (%)26.36%25.49%25.25%27.24%
EBITDA margin (%)6.62%5.27%5.91%6.06%
Same-store sales growth (%)0.70%-0.80%2.00%4.40%
Source: 10-K filings with the S.E.C. and Delhaize Annual Reports


Delhaize’s CEO Frans W. H. Muller

Because Delhaize is based in Europe it does not follow the same disclosure regulations as U.S.-based companies. Delhaize’s Remuneration Report only provides base salary and short-term incentives for Frans Muller. The fair value for option and stock awards is not disclosed. Additionally, figures are provided in Euro. For comparability, we converted EUR to USD at a rate of 1.12. Note however, that Frans Muller’s compensation is understated for this purpose since it doesn’t include the fair value of option and stock awards.

CEO-to-Cashier pay ratio
Pay ratio methodology
We follow a methodology established by the Economic Policy Institute. CEO compensation data is collected from Compustat’s annual executive compensation database and, where needed, extended by companies’ FAB 14A proxy filings with the S.E.C.. Hourly cashier compensation is collected from Glassdoor, with an average sample size of N=293. Annual cashier pay is estimated by multiplying hourly pay by 40 hours/week and 52 weeks.
CEO Approval
This metric, as collected by, represents a reviewer’s positive/neutral/negative rating of the current CEO. The CEO approval percentage is the share of reviewers who rate the CEO positively.


Delhaize’s Disclosure Details

The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.

Voluntary Turnover RateNot Reported
Involuntary Turnover RateNot Reported
Average Hourly Wage (by region)Not Reported
% of Employees at Minimum WageNot Reported
Amount of legal/regulatory fines and settlements associated with labor law violationsNot Reported
Amount of tax credit received for hiring through enterprise zone programs
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Not Reported

Footnotes   [ + ]