Publix is a grocery store chain with 1,095 stores. It’s stock is listed on the OTC market but it is not publicly traded. All shareholders are current or past employees or their families. The chain’s revenue in millions in 2014 was $30,560 and it employed approximately 175,000. Publix does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, health and beauty products, and housewares. Their stated mission or value proposition is to focus on customer service, product quality, shopping environment, competitive pricing, and convenient locations.
Publix’ Good Jobs Score Overview
Publix’ Customer Score
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
PUSH Score Industry Score Experience Rating I 85% 79% Forgiveness Rating II 55% 47% Trust Rating III 77% 68% Customer Service Rating IV 73% 65% Source: Temkin RatingsV
Find Publix at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Publix’ Employee Score
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Publix’ relative position to its peer-group and do not imply a causal relationship between the dimensions.
Publix’ Productivity Score
|Fiscal year end||12/31/2011||12/29/2012||12/31/2013||12/27/2014|
|Number of employees||152,000||158,000||166,000||175,000|
|Number of stores||1,046||1,069||1,079||1,095|
|Total store sqft² (m)||48.7||49.8||50.3||51.2|
|Average store size (sqft²)||46,558||46,586||46,617||46,758|
|Gross margin (%)||29.99%||29.92%||29.89%||29.49%|
|EBITDA margin (%)||9.67%||9.60%||9.68%||9.46%|
|Same-store sales growth (%)||4.10%||2.20%||3.60%||5.40%|
Publix’ CEO William E. Crenshaw
Publix’ Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
|Voluntary Turnover Rate||Not Reported|
|Involuntary Turnover Rate||Not Reported|
|Average Hourly Wage (by region)||Not Reported|
|% of Employees at Minimum Wage||Not Reported|
|Amount of legal/regulatory fines and settlements associated with labor law violations||Not Reported|
|Amount of tax credit received for hiring through enterprise zone programs |
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Footnotes [ + ]
|I.||↑||Temkin’s Experience Rating is based on consumer feedback of their interactions with companies. It is the average of three component scores: Success (was the last interaction successful), Effort (ease of interaction with company), and Emotion (feeling during/after the interaction).|
|II.||↑||Temkin’s Forgiveness Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to whether they would forgive a company if it made a mistake.|
|III.||↑||Temkin’s Trust Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to which extent they trust a company to take care of their needs.|
|IV.||↑||Temkin’s Customer Service Rating is based on consumer feedback of their interactions with companies. It is the consumer’s rating of how satisfied they are with their recent customer service experience.|
|V.||↑||Temkin is a customer experience research and consulting firm that evaluates organizations based on feedback collected from consumers.|
|VI.||↑||Inventory Turnover has been calculated using FIFO COGS and Inventory. For companies that use the LIFO method, COGS and inventory have been adjusted to FIFO.|