Publix is a grocery store chain with 1,095 stores. It’s stock is listed on the OTC market but it is not publicly traded. All shareholders are current or past employees or their families. The chain’s revenue in millions in 2014 was $30,560 and it employed approximately 175,000. Publix does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, health and beauty products, and housewares. Their stated mission or value proposition is to focus on customer service, product quality, shopping environment, competitive pricing, and convenient locations.
Publix’ Good Jobs Score Overview
| Overall Score |
| 6.9 |
| Overall Rank |
| #3 |
Publix’ Customer Score
| Customer Score |
| 9.5 |
| Customer Rank |
| #1 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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PUSH Score Industry Score Experience Rating I 85% 79% Forgiveness Rating II 55% 47% Trust Rating III 77% 68% Customer Service Rating IV 73% 65% Source: Temkin RatingsV -
Find Publix at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Publix’ Employee Score
| Employee Score |
| 9.4 |
| Employee Rank |
| #2 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Publix’ relative position to its peer-group and do not imply a causal relationship between the dimensions.
Publix’ Productivity Score
| Productivity Score |
| 3.6 |
| Productivity Rank |
| #8 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 12/31/2011 | 12/29/2012 | 12/31/2013 | 12/27/2014 |
| Number of employees | 152,000 | 158,000 | 166,000 | 175,000 |
| Number of stores | 1,046 | 1,069 | 1,079 | 1,095 |
| Total store sqft² (m) | 48.7 | 49.8 | 50.3 | 51.2 |
| Average store size (sqft²) | 46,558 | 46,586 | 46,617 | 46,758 |
| Revenue (m) | $26,967 | $27,485 | $28,917 | $30,560 |
| Gross margin (%) | 29.99% | 29.92% | 29.89% | 29.49% |
| EBITDA margin (%) | 9.67% | 9.60% | 9.68% | 9.46% |
| Same-store sales growth (%) | 4.10% | 2.20% | 3.60% | 5.40% |
Publix’ CEO William E. Crenshaw
Publix’ Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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