Sprouts Farmers Market is a publicly traded grocery store chain operating with 191 stores. The chain’s revenue in millions in 2014 was $2,967 and it employed approximately 17,000. Each Sprouts Farmers Market carries an average of 17,500 SKUs, with an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, and health and beauty products. Their mission states that the cornerstones of Sprouts’ business are fresh, natural and organic products at compelling prices (which they refer to as “Healthy Living for Less”), an attractive and differentiated shopping experience, and knowledgeable team members who they believe provide best-in-class customer service and product education. Sprouts capitalizes on two powerful, long-term consumer trends—a growing interest in health and wellness and a focus on value.
Sprouts’ Good Jobs Score Overview
| Overall Score |
| 4.3 |
| Overall Rank |
| #6 |
Sprouts’ Customer Score
| Customer Score |
| 9.0 |
| Customer Rank |
| #3 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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SFM Score Industry Score Experience Rating I NA 79% Forgiveness Rating II NA 47% Trust Rating III NA 68% Customer Service Rating IV NA 65% Source: Temkin RatingsV -
Find Sprouts Farmers Market at ... PissedConsumer.com CustomerServiceScoreboard.com
Sprouts’ Employee Score
| Employee Score |
| 2.0 |
| Employee Rank |
| #11 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Sprouts’ relative position to its peer-group and do not imply a causal relationship between the dimensions.
Sprouts’ Productivity Score
| Productivity Score |
| 4.5 |
| Productivity Rank |
| #6 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 12/29/2013 | 12/28/2014 | ||
| Number of employees | 14,000 | 17,000 | ||
| Number of stores | 138 | 148 | 167 | 191 |
| Total store sqft² (m) | 2.7 | 4.1 | 4.6 | 5.3 |
| Average store size (sqft²) | 19,721 | 27,465 | 27,442 | 27,502 |
| Revenue (m) | $1,106 | $1,795 | $2,438 | $2,967 |
| Gross margin (%) | 30.15% | 31.55% | 31.75% | 31.92% |
| EBITDA margin (%) | 3.15% | 6.12% | 7.98% | 8.90% |
| Same-store sales growth (%) | 5.10% | 9.70% | 10.70% | 9.90% |
| Source: 10-K filings with the S.E.C. | ||||
Sprouts’ CEO J. Douglas Sanders
Sprouts’ Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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