Target is a publicly traded retail chain operating with 1,790 stores. Target operations include 240 general merchandise stores offering an edited food assortment of perishables, dry grocery, dairy and frozen items; 249 SuperTarget stores offering a full line of food items comparable to traditional supermarkets; and 9 urban format stores, CityTarget and TargetExpress, offering edited general merchandise and food assortments. These formats are in addition to their traditional expanded food assortment stores of which they have 1,292. The chain’s revenue in millions in 2014 was $72,618 and it employed approximately 347,000. Each Target carries an average of 70,000 SKUs, with items ranging from canned non-perishable groceries to televisions. Their stated mission is to make Target their customers’ preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling their “Expect More. Pay Less.” brand promise.
Target’s Good Jobs Score Overview
Target’s Customer Score
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
TGT Score Industry Score Experience Rating I 74% 75% Forgiveness Rating II 42% 41% Trust Rating III 58% 61% Customer Service Rating IV 75% 78% Source: Temkin RatingsV
Find Target at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Target’s Employee Score
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Target’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Target’s Productivity Score
|Fiscal year end||1/28/2012||2/2/2013||2/1/2014||1/31/2015|
|Number of employees||365,000||361,000||366,000||347,000|
|Number of stores||1,763||1,778||1,793||1,790|
|Total store sqft² (m)||235.7||237.8||240.1||240.0|
|Average store size (sqft²)||133,704||133,772||133,884||134,058|
|Gross margin (%)||30.86%||30.38%||29.53%||29.39%|
|EBITDA margin (%)||10.67%||10.03%||8.53%||9.49%|
|Same-store sales growth (%)||3.00%||2.70%||-0.40%||1.30%|
|Source: 10-K filings with the S.E.C.|
Target’s CEO Brian C. Cornell
Brian Cornell succeeded Gregg W. Steinhafel as Target’s CEO in FY2014. He was named Chairman and Chief Executive Officer in July 2014.
Target’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
|Voluntary Turnover Rate||Not Reported|
|Involuntary Turnover Rate||Not Reported|
|Average Hourly Wage (by region)||Not Reported|
|% of Employees at Minimum Wage||Not Reported|
|Amount of legal/regulatory fines and settlements associated with labor law violations||Not Reported|
|Amount of tax credit received for hiring through enterprise zone programs |
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Footnotes [ + ]
|I.||↑||Temkin’s Experience Rating is based on consumer feedback of their interactions with companies. It is the average of three component scores: Success (was the last interaction successful), Effort (ease of interaction with company), and Emotion (feeling during/after the interaction).|
|II.||↑||Temkin’s Forgiveness Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to whether they would forgive a company if it made a mistake.|
|III.||↑||Temkin’s Trust Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to which extent they trust a company to take care of their needs.|
|IV.||↑||Temkin’s Customer Service Rating is based on consumer feedback of their interactions with companies. It is the consumer’s rating of how satisfied they are with their recent customer service experience.|
|V.||↑||Temkin is a customer experience research and consulting firm that evaluates organizations based on feedback collected from consumers.|
|VI.||↑||Inventory Turnover has been calculated using FIFO COGS and Inventory. For companies that use the LIFO method, COGS and inventory have been adjusted to FIFO.|