Ingles Market is a publicly traded grocery store chain operating with 202 stores. The chain’s revenue in millions in 2014 was $3,836 and it employed approximately 23,000. Ingles Market does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, health and beauty products and general merchandise. Ingles also offers gas stations. Stores are located primarily in suburban areas, small towns and neighborhood shopping centers. Ingles’s stated mission is to provide customers with outstanding selection and value, the highest quality products and superior customer service. Inspired by the “small town values” upon which the company began, they remain dedicated to their customers, associates, and communities.
Ingles’ Good Jobs Score Overview
| Overall Score |
| 4.1 |
| Overall Rank |
| #10 |
Ingles’ Customer Score
| Customer Score |
| 6.8 |
| Customer Rank |
| #6 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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IMKTA Score Industry Score Experience Rating I NA 79% Forgiveness Rating II NA 47% Trust Rating III NA 68% Customer Service Rating IV NA 65% Source: Temkin RatingsV -
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Ingles’ Employee Score
| Employee Score |
| 4.7 |
| Employee Rank |
| #8 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Ingles’ relative position to its peer-group and do not imply a causal relationship between the dimensions.
Ingles’ Productivity Score
| Productivity Score |
| 2.1 |
| Productivity Rank |
| #12 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 9/24/2011 | 9/29/2012 | 9/28/2013 | 9/27/2014 |
| Number of employees | 19,600 | 20,800 | 23,000 | 23,000 |
| Number of stores | 203 | 203 | 203 | 202 |
| Total store sqft² (m) | 11.0 | 11.0 | 11.1 | 11.1 |
| Average store size (sqft²) | 54,251 | 54,261 | 54,562 | 54,767 |
| Revenue (m) | $3,569 | $3,718 | $3,739 | $3,836 |
| Gross margin (%) | 24.49% | 24.51% | 24.68% | 24.58% |
| EBITDA margin (%) | 5.50% | 5.75% | 5.78% | 5.74% |
| Same-store sales growth (%) | 2.30% | 1.90% | 1.80% | 0.90% |
| Source: 10-K filings with the S.E.C. | ||||
Ingles’ CEO Robert P. Ingle II
Ingles’ Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Not Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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