Supervalu is a publicly traded grocery store chain operating with 3,763 stores. Supervalu operations consists of their Independent Business wholesale business segment with 2,243 stores; Save-A-Lot, their hard discount grocery chain with 1,330 owned and licensed stores; and their Retail Food segment, which consists of 190 retail food stores under five regionally-based grocery banners of Cub Foods (44 stores), Shoppers Food & Pharmacy (56 stores), Shop ‘n Save (42 stores), Farm Fresh (42 stores) and Hornbacher’s (6 stores). Supervalu’s total revenue in millions in 2014 was $17,820, of which approximately 47% is attributable to the wholesale business. It reports revenue under three segments: Independent Business, Save-a-Lot, and Retail Food. Because the Independent Business segment relates to wholesale operations it is excluded in our analysis. Supervalu employed approximately 35,800. Supervalu does not report their average number of SKUs, but they carry an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, and health and beauty products. Their mission states that Supervalu will always serve their customers better than anyone else could serve them. It will provide customers with value through products and services, committing itself to providing the quality, variety and convenience they expect.
Supervalu’s Good Jobs Score Overview
Supervalu’s Customer Score
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
Save-a-Lot 2014 ScoreI Industry Score Experience Rating II 78% 79% Forgiveness Rating III 47% 45% Trust Rating IV 64% 67% Customer Service Rating V 66% 65% Source: Temkin RatingsVI
Find Save-a-Lot at ... PissedConsumer.com
Supervalu’s Employee Score
Because Supervalu operates stores under so many banners the above graph only shows Supervalu’s three biggest retail brands. To see Glassdoor trends for all brands, see Supervalu’s Detail Page. However, all brands are taken into account for the Good Jobs Score.
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Supervalu’s relative position to its peer-group and do not imply a causal relationship between the dimensions.
Supervalu’s Productivity Score
|Fiscal year end||2/25/2012||2/23/2013||2/22/2014||2/28/2015|
|Number of employees||35,000||35,000||35,800||38,500|
|Number of corporate owned stores (Save-a-Lot and Retail Food)||588||572||572||625|
|Total store sqft² (m)||17.5||17.0||17.0||18.0|
|Average store size (sqft²)||29,720||29,720||29,720||28,800|
|Revenue (Save-a-Lot and Retail Food, in m)||$9,142||$8,928||$8,877||$9,492|
|Gross margin (%)||22.21%||13.42%||14.78%||14.47%|
|EBITDA margin (%)||5.07%||1.40%||4.46%||4.35%|
|Same-store sales growth (%)||-2.80%||-2.82%||2.02%||4.21%|
|Source: 10-K filings with the S.E.C.|
Supervalu’s CEO Sammy K. Duncan
Supervalu’s Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
|Voluntary Turnover Rate||Not Reported|
|Involuntary Turnover Rate||Not Reported|
|Average Hourly Wage (by region)||Not Reported|
|% of Employees at Minimum Wage||Not Reported|
|Amount of legal/regulatory fines and settlements associated with labor law violations||Not Reported|
|Amount of tax credit received for hiring through enterprise zone programs |
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Footnotes [ + ]
|I.||↑||Temkin Ratings didn't cover Save-a-Lot in 2015|
|II.||↑||Temkin’s Experience Rating is based on consumer feedback of their interactions with companies. It is the average of three component scores: Success (was the last interaction successful), Effort (ease of interaction with company), and Emotion (feeling during/after the interaction).|
|III.||↑||Temkin’s Forgiveness Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to whether they would forgive a company if it made a mistake.|
|IV.||↑||Temkin’s Trust Rating is based on consumer feedback of their interactions with companies. It is the consumer’s response to which extent they trust a company to take care of their needs.|
|V.||↑||Temkin’s Customer Service Rating is based on consumer feedback of their interactions with companies. It is the consumer’s rating of how satisfied they are with their recent customer service experience.|
|VI.||↑||Temkin is a customer experience research and consulting firm that evaluates organizations based on feedback collected from consumers.|
|VII.||↑||Inventory Turnover has been calculated using FIFO COGS and Inventory. For companies that use the LIFO method, COGS and inventory have been adjusted to FIFO.|