Whole Foods is a publicly traded grocery store chain with 399 stores. The chain’s revenue in millions in 2014 was $14,194 and it employed approximately 87,200. Each Whole Foods carries an average of 32,000 SKUs, with an assortment of grocery items including fresh produce, flowers and gifts, pharmacy items, and health and beauty products. Their stated mission is a series of core values: (1) to sell the highest quality natural and organic products available; to satisfy, delight and nourish customers; (2) to support Team Member happiness and excellence; (3) to create wealth through profits and growth; to serve and support local and global communities; (4) to practice and advance environmental stewardship; (5) to create ongoing win-win partnerships with suppliers; and (5) to promote the health of stakeholders through healthy eating education.
Whole Foods’ Good Jobs Score Overview
| Overall Score |
| 7.5 |
| Overall Rank |
| #2 |
Whole Foods’ Customer Score
| Customer Score |
| 8.2 |
| Customer Rank |
| #5 |
The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.
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WFM Score Industry Score Experience Rating I 78% 79% Forgiveness Rating II 45% 47% Trust Rating III 68% 68% Customer Service Rating IV 67% 65% Source: Temkin RatingsV -
Find Whole Foods at ... ConsumerAffairs.com PissedConsumer.com CustomerServiceScoreboard.com
Whole Foods’ Employee Score
| Employee Score |
| 8.1 |
| Employee Rank |
| #3 |
The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.
The above charts provide additional information as measured by Glassdoor.com. They serve to show Whole Foods’ relative position to its peer-group and do not imply a causal relationship between the dimensions.
Whole Foods’ Productivity Score
| Productivity Score |
| 6.4 |
| Productivity Rank |
| #2 |
| FY2011 | FY2012 | FY2013 | FY2014 | |
| Fiscal year end | 9/25/2011 | 9/30/2012 | 9/29/2013 | 9/28/2014 |
| Number of employees | 64,200 | 72,700 | 78,400 | 87,200 |
| Number of stores | 311 | 335 | 362 | 399 |
| Total store sqft² (m) | 11.8 | 12.4 | 13.8 | 15.2 |
| Average store size (sqft²) | 38,045 | 36,940 | 38,064 | 38,000 |
| Revenue (m) | $10,108 | $11,699 | $12,917 | $14,194 |
| Gross margin (%) | 37.70% | 38.06% | 38.38% | 38.11% |
| EBITDA margin (%) | 8.13% | 8.89% | 9.38% | 9.15% |
| Same-store sales growth (%) | 8.50% | 8.70% | 6.90% | 4.30% |
| Source: 10-K filings with the S.E.C. | ||||
Whole Foods’ Co-CEO Walter E. Robb
Walter Robb is carrying the title of Co-CEO jointly with Whole Foods’ Co-Founder John Mackey. John Mackey has received a salary of $1 in FY2014. As a result, the below ratio is solely based on Walter Robb’s compensation.
Whole Foods’ Disclosure Details
The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.
| Voluntary Turnover Rate | Reported |
| Involuntary Turnover Rate | Not Reported |
| Average Hourly Wage (by region) | Not Reported |
| % of Employees at Minimum Wage | Not Reported |
| Amount of legal/regulatory fines and settlements associated with labor law violations | Not Reported |
| Amount of tax credit received for hiring through enterprise zone programs (these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization) | Not Reported |
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