The Fresh Market (NASDAQ:TFM)

The Fresh MarketThe Fresh Market is a publicly traded grocery store chain with 169 stores. The chain’s revenue in millions in 2014 was $1,753 and it employed approximately 12,400. Each Fresh Market carries an average of 9,500 SKUs, with an assortment of grocery items including fresh produce, flowers and gifts, prepared foods, and bulk snacks. Their stated mission or value proposition is to provide outstanding food quality, store environment and customer service, and to focus on higher-margin food categories.

The Fresh Market’s Good Jobs Score Overview

Customer/Employee Scores
Productivity/Customer Scores
Productivity/Employee Scores


The Fresh Market’s Customer Score

ACSI currently doesn’t cover TFM. The score shown above is an estimate.
Additional Customer Data

The Good Jobs Customer component is comprised of ACSI, Consumer Reports, and Yelp scores (see Methodology for more details). Although not part of the Good Jobs Score, the following table provides additional data on customer satisfaction.

  • TFM ScoreIndustry Score
    Experience Rating INA79%
    Forgiveness Rating IINA47%
    Trust Rating IIINA68%
    Customer Service Rating IVNA65%
    Source: Temkin RatingsV
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The Fresh Market’s Employee Score

The Fresh Market Glassdoor Rating Trend
Additional Employee Data

The Good Jobs Employee component is comprised of Glassdoor and Indeed scores (see Methodology for more details). Although not part of the Good Jobs Score, the following charts provide additional data on employee satisfaction and level of unionization.

  • The above charts provide additional information as measured by They serve to show The Fresh Market’s relative position to its peer-group and do not imply a causal relationship between the dimensions.


The Fresh Market’s Productivity Score

Sales / SQFT
Sales / Employee
Inventory TurnoverVI
more performance data
Fiscal year end1/29/20121/27/20131/26/20141/25/2015
Number of employees8,50010,00011,70012,400
Number of stores113129151169
Total store sqft² (m)
Average store size (sqft²)21,08821,03921,19221,183
Revenue (m)$1,108$1,329$1,512$1,753
Gross margin (%)33.11%33.98%34.09%33.92%
EBITDA margin (%)10.87%11.14%10.95%9.44%
Same-store sales growth (%)5.40%5.70%3.20%2.90%
Source: 10-K filings with the S.E.C.


The Fresh Market’s former CEO Craig Carlock

Sean Crane was appointed Interim CEO on January 11, 2015, succeeding Craig Carlock. However, because FY2014 data was used for all companies, Craig Carlock’s compensation was used.

CEO-to-Cashier pay ratio
Pay ratio methodology
We follow a methodology established by the Economic Policy Institute. CEO compensation data is collected from Compustat’s annual executive compensation database and, where needed, extended by companies’ FAB 14A proxy filings with the S.E.C.. Hourly cashier compensation is collected from Glassdoor, with an average sample size of N=293. Annual cashier pay is estimated by multiplying hourly pay by 40 hours/week and 52 weeks.
CEO Approval
This metric, as collected by, represents a reviewer’s positive/neutral/negative rating of the current CEO. The CEO approval percentage is the share of reviewers who rate the CEO positively.


The Fresh Market’s Disclosure Details

The following data are based on SASB disclosure recommendations for the Human Capital dimension in the restaurant industry. They will be updated once SASB provides recommendations for the retail industry.

Voluntary Turnover RateNot Reported
Involuntary Turnover RateNot Reported
Average Hourly Wage (by region)Not Reported
% of Employees at Minimum WageNot Reported
Amount of legal/regulatory fines and settlements associated with labor law violationsNot Reported
Amount of tax credit received for hiring through enterprise zone programs
(these State and Local government programs encourage companies to create jobs in specific geographic area targeted for economic revitalization)
Not Reported

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